TERMS & CONDITIONS

1. About MercadoFC

MercadoFC is an independent online platform providing digital gaming services and virtual in-game resources relating to EA SPORTS FC Ultimate Team.

Depending on availability, MercadoFC may offer services including:

• the purchase and digital delivery of FC Coins or other eligible virtual in-game resources;
• digital gaming and fulfillment services relating to EA SPORTS FC Ultimate Team;
• account-based features such as order history, saved information, Balance, promotions or referral functionality where enabled; and
• other digital services clearly described on the Platform from time to time.

MercadoFC may also provide a separate Sell Coins functionality through which eligible users may offer FC Coins to MercadoFC. Sell Coins transactions are governed by the separate Sell Coins Terms.

All Services offered through MercadoFC are digital unless expressly stated otherwise. MercadoFC does not ship physical products.

2. Definitions

For these Terms:

• "Platform" means the MercadoFC website, account area, checkout, and related online features operated by DASHPLAY SRL.
• "Service" means a digital product, fulfillment service or other digital service offered through MercadoFC.
• "FC Coins" means in-game coins or comparable virtual resources relating to EA SPORTS FC Ultimate Team, as described on the Platform.
• "Order" means a request submitted by a customer to purchase a Service from MercadoFC.
• "MercadoFC Account" means a registered user account on the Platform.
• "Balance" means any amount or credit displayed in the Balance area of a MercadoFC Account, subject to the conditions in Section 15.
• "Sell Coins" means the separate functionality through which eligible users may offer FC Coins to MercadoFC under the Sell Coins Terms.

3. Independent Third-Party Platform

MercadoFC is an independent third-party service.

MercadoFC is not affiliated with, endorsed by, sponsored by, authorised by or officially connected with Electronic Arts Inc., EA SPORTS, or any of their subsidiaries or affiliates.

Electronic Arts, EA SPORTS, EA SPORTS FC, Ultimate Team and related names, trademarks, logos, game assets and intellectual property belong to their respective owners.

References to EA SPORTS FC, Ultimate Team or other third-party products are used only to identify the game, platform or ecosystem to which MercadoFC's independent Services relate.

4. EA SPORTS FC Rules and Third-Party Platform Risk

EA SPORTS FC and Ultimate Team are operated by Electronic Arts and are subject to Electronic Arts' own terms, rules, systems and enforcement decisions.

Electronic Arts' current rules prohibit or restrict involvement in third-party account or in-game currency buying, selling, distributing or farming. By choosing to use a MercadoFC Service involving FC Coins or third-party access to an EA account, you acknowledge that the Service may conflict with rules established by Electronic Arts.

You also acknowledge that:

• MercadoFC is an independent third party and Electronic Arts does not approve or endorse MercadoFC;
• Electronic Arts may change its rules, game systems, market functionality or enforcement practices at any time;
• Electronic Arts may independently review, restrict, suspend or otherwise take action affecting an EA account, Ultimate Team account, Transfer Market access or in-game resources; and
• MercadoFC does not control Electronic Arts' systems, policies or enforcement decisions.

MercadoFC does not represent or guarantee that using a MercadoFC Service is approved by Electronic Arts or that an account will never be reviewed, restricted, sanctioned or otherwise affected by Electronic Arts.

This section does not limit MercadoFC's responsibility to provide an accepted Service in accordance with the contract or any mandatory rights available to consumers.

5. Eligibility and Availability

To create a MercadoFC Account, place an Order or enter into a transaction through MercadoFC, you must:

• be at least 18 years old or have reached the age of legal majority in your jurisdiction, whichever requirement is higher;
• have legal capacity to enter into a binding contract;
• provide accurate and current information;
• be authorised to use any payment method and gaming account involved in the transaction; and
• use MercadoFC only for lawful purposes.

MercadoFC may not be available in every country, currency or gaming platform. We may refuse or restrict access where providing a Service would be unlawful, technically unavailable, unsupported by our payment providers, or otherwise not reasonably possible.

6. MercadoFC Accounts

Certain Platform features require a registered MercadoFC Account.

When creating or using an account, you agree to provide accurate, complete and current information and to keep relevant account details updated.

You are responsible for maintaining the confidentiality of your MercadoFC login credentials and for taking reasonable steps to prevent unauthorised access.

You must not:

• create an account using materially false information;
• impersonate another person;
• sell, transfer or commercially distribute access to your MercadoFC Account; or
• access another user's MercadoFC Account without permission.

You should contact Customer Support promptly if you believe your MercadoFC Account has been compromised.

7. Account Security and Verification

MercadoFC may use reasonable security and verification measures to protect users, payments, payouts and Platform functionality.

These measures may include:

• email or account verification;
• payment authentication;
• fraud and transaction checks;
• security reviews;
• verification of gaming or payout information; and
• reasonable requests for additional information where necessary to complete or investigate a transaction.

An account, Order, payout or other transaction may be temporarily placed under review where there is a reasonable concern relating to fraud, unauthorised payment activity, account compromise, incorrect information, duplicate activity, misuse of MercadoFC, or a legal or security requirement.

Personal data used for verification or security is handled in accordance with our Privacy Policy.

8. Services and Service Information

The main characteristics of each Service are displayed on the relevant product, service or checkout page before you confirm an Order.

Depending on the Service, this may include the selected quantity, gaming platform, price, currency, expected fulfillment process, information required from you and any material conditions specific to that Service.

You are responsible for reviewing the Service description and selected details before confirming an Order.

Availability may change because of market conditions, inventory, third-party systems, gaming platform availability, security requirements or other operational factors.

9. Orders and Contract Formation

Submitting an Order constitutes an offer to purchase the selected Service from MercadoFC.

Before confirming an Order, you will be given an opportunity to review material Order information, including the Service selected, quantity where applicable, gaming platform, price, currency and any required customer information.

A contract is formed when MercadoFC accepts the Order and provides confirmation that the Order has been accepted for processing.

An automated acknowledgement that an Order or payment request has been received does not necessarily constitute acceptance where additional verification or review is required.

Once an Order has been accepted, it is governed by the version of these Terms and the applicable transaction policies in effect at the time of acceptance, subject to mandatory law.

10. Order Information and Fulfillment Requirements

You must provide all information reasonably required for MercadoFC to process and fulfill the Service you purchased.

Information supplied in connection with an Order must be accurate, complete, current and provided by you with appropriate authority.

If required information is missing, incorrect, incomplete, expired or otherwise unusable, MercadoFC may place the Order on hold until the information or action required to continue is provided.

MercadoFC is not responsible for delays or failures directly caused by materially incorrect or incomplete information supplied by the customer, except where applicable law provides otherwise.

11. Gaming Account Information and Temporary Access

Certain fulfillment methods may require information relating to the gaming account connected to the Order.

Depending on the selected Service and fulfillment method, this may include a gaming account email address, EA account identifier, account credentials, authentication information or backup/recovery codes where genuinely required to perform the requested Service.

By providing gaming account information or temporary access information, you confirm that:

• you are authorised to use and control the relevant gaming account;
• you are authorised to provide the information to MercadoFC for the purpose of fulfilling the Order; and
• you authorise MercadoFC to use that information only as reasonably necessary to provide, verify or support the relevant Service.

You acknowledge that sharing account access information or using third-party Coin services may conflict with Electronic Arts' rules, as explained in Section 4.

MercadoFC will never ask you to provide your online banking password or payment card PIN as part of a gaming fulfillment process.

The collection, access, security, retention and deletion of gaming account information are governed by our Privacy Policy. Where the Platform offers a saved gaming account feature, the Platform will indicate which information is saved and available for later use.

12. Order Acceptance, Refusal and Holds

MercadoFC may refuse, pause or cancel an Order where reasonably necessary, including where:

• payment has not been completed successfully;
• the requested Service is unavailable or cannot reasonably be fulfilled;
• required information is missing, incorrect or cannot be verified;
• there is an obvious pricing, quantity or technical error;
• there is a reasonable suspicion of fraud, unauthorised payment activity or account compromise;
• the transaction would violate applicable law or a binding legal requirement; or
• the customer materially breaches these Terms.

If a paid Order is not accepted or is cancelled by MercadoFC, any amount due back to the customer will be handled in accordance with the Refund & Delivery Policy and applicable law.

Where a review or hold is temporary, MercadoFC will take reasonable steps to resolve it without undue delay.

13. Prices, Currency and Taxes

Prices are displayed before an Order is confirmed and may depend on the Service, quantity, gaming platform, selected currency, market conditions, availability and any valid promotion or discount.

Prices may change for future Orders. A price change will not normally affect an Order already accepted at the confirmed price, except where there is an obvious pricing or technical error and applicable law permits correction.

The total amount payable will be shown before you confirm the transaction.

Taxes or charges that MercadoFC is required by law to collect will be included or clearly indicated where applicable.

Banks, card issuers, payment providers or other third parties may independently apply currency conversion, receiving or other fees. Such third-party charges are outside MercadoFC's direct control.

14. Payments and Payment Authorisation

Purchases must be paid using a payment method made available during checkout.

Payments may be processed by independent payment service providers and may be subject to authentication, fraud prevention, risk and security checks performed by the payment provider, card network, bank or card issuer.

By submitting a payment, you confirm that:

• you are authorised to use the selected payment method;
• the payment information provided is accurate; and
• the transaction is authorised by the payment account holder.

You must not knowingly use stolen payment information, falsified billing details, or a payment method belonging to another person without permission.

An Order is not considered successfully paid until MercadoFC receives confirmation that the relevant payment has been completed.

Where card details are entered directly through a payment processor's secure environment, MercadoFC does not intend to receive or store the customer's complete payment card number or card security code.

15. MercadoFC Balance

Where enabled, the Platform may display a Balance associated with your MercadoFC Account.

A Balance may include amounts or credits added through eligible refunds, promotional or referral rewards, approved account credits, Sell Coins-related functionality, or other transactions where the Platform expressly provides for Balance credit.

The source and conditions of each credit determine whether that amount:

• may be used to purchase eligible Services on MercadoFC;
• is eligible for withdrawal; or
• is promotional or otherwise non-withdrawable.

Promotional or referral credit is not withdrawable unless the Platform expressly states otherwise.

Where withdrawals are available, you may only request withdrawal of an eligible withdrawable amount up to the available withdrawable Balance. Minimum amounts, payout methods, verification requirements and processing information will be displayed through the relevant feature or policy.

MercadoFC may correct an obvious Balance error, duplicate credit or credit resulting from a reversed, refunded, fraudulent or charged-back transaction. We will not arbitrarily remove an undisputed amount that is legitimately due to a user.

The MercadoFC Balance is an account feature and is not a bank account. MercadoFC does not pay interest on Balance amounts.

16. Promotions, Referral Codes and Credits

MercadoFC may offer discounts, promotional codes, referral programs, account credits or other limited promotions.

The specific eligibility requirements, rate, benefit, validity period and other material conditions of a promotion will be displayed with the relevant offer.

Unless expressly stated otherwise, promotions:

• cannot be combined where the Platform does not permit combination;
• have no cash value unless expressly described as withdrawable;
• may be limited by account, user, transaction, region, gaming platform or time period; and
• may be modified or discontinued for future transactions.

You must not misuse referral or promotional functionality through self-referrals, duplicate or artificial accounts, fabricated transactions, unauthorised automation, payment abuse or other conduct intended to obtain a benefit contrary to the stated promotion.

A promotional or referral credit may be reversed where the qualifying transaction is cancelled, refunded, charged back, found to be fraudulent, or otherwise did not validly qualify under the displayed promotion conditions.

17. Delivery and Fulfillment

All MercadoFC Services covered by these Terms are delivered digitally unless expressly stated otherwise.

Fulfillment begins in accordance with the Refund & Delivery Policy after the applicable payment has been confirmed and MercadoFC has received the information reasonably required to process the Order.

Delivery may be completed in one or more fulfillment steps depending on the Service, quantity, gaming platform, market conditions and third-party system availability.

Expected delivery times, treatment of partial delivery and rules for undelivered Orders are set out in the Refund & Delivery Policy.

A customer should contact Customer Support promptly if an Order appears to have been incorrectly marked as delivered or completed.

18. Cancellations, Refunds and Withdrawal Rights

Rules relating to cancellation, refunds, undelivered or partially delivered Orders, incorrect fulfillment, refund methods and statutory withdrawal rights are governed by the Refund & Delivery Policy, which forms part of the contractual terms applicable to purchases.

Depending on the customer's jurisdiction and the legal nature of a particular Service or digital supply, a statutory withdrawal right may apply.

Where permitted by applicable law, beginning or completing digital fulfillment during a statutory withdrawal period may affect the customer's withdrawal rights. MercadoFC will obtain any express request, consent or acknowledgement required by applicable law before relying on such an effect.

Nothing in these Terms or the Refund & Delivery Policy removes a mandatory consumer remedy that cannot lawfully be waived.

19. Sell Coins

The Sell Coins functionality is separate from customer purchases of MercadoFC Services.

A Sell Coins request does not become an accepted transaction until MercadoFC confirms acceptance in accordance with the Sell Coins Terms.

Rates, transfer instructions, verification, partial transfers, payout methods, payout timing, cancellations and other Sell Coins-specific matters are governed by the Sell Coins Terms.

These Terms continue to apply to the user's MercadoFC Account, Platform use, security and other general matters not specifically addressed by the Sell Coins Terms.

If there is a conflict relating specifically to a Sell Coins transaction, the Sell Coins Terms will apply to that matter, subject to mandatory applicable law.

20. Customer Obligations

When using MercadoFC, you agree to:

• provide accurate and current information;
• follow reasonable transaction-specific instructions necessary to provide a Service;
• maintain the security of your MercadoFC Account;
• use only gaming accounts and payment methods that you are authorised to use;
• cooperate reasonably where additional information is required to resolve an Order or security issue;
• communicate honestly with Customer Support; and
• use the Platform only for lawful purposes.

You are responsible for actions taken through your MercadoFC Account unless the activity resulted from unauthorised access that you did not cause or permit and applicable law provides otherwise.

21. Prohibited Use, Fraud and Chargebacks

You must not:

• use MercadoFC for fraudulent or unlawful activity;
• intentionally provide false or materially misleading information;
• attempt to obtain Services, payouts or account credits without valid entitlement;
• falsely claim that a correctly fulfilled Order was not delivered;
• knowingly initiate fraudulent or abusive chargebacks;
• exploit technical errors, pricing errors or vulnerabilities;
• interfere with MercadoFC infrastructure or security controls;
• introduce malware or malicious code;
• gain unauthorised access to another account or system; or
• use automated methods to disrupt, manipulate or abuse MercadoFC.

Nothing in this section prevents a customer from making a genuine complaint, requesting a legitimate refund, exercising a statutory right, or disputing an unauthorised transaction in good faith.

Where a chargeback or payment dispute is opened, MercadoFC may provide the relevant payment provider with Order, payment, fulfillment and communication records reasonably necessary to respond to the dispute.

22. Suspension and Termination

MercadoFC may temporarily restrict, suspend or terminate access to an account where reasonably necessary because of:

• suspected fraud or unauthorised transactions;
• account security concerns;
• serious or repeated breaches of these Terms;
• abusive or unlawful use of the Platform;
• attempts to compromise MercadoFC systems;
• material payment abuse; or
• a legal, regulatory or security requirement.

Where appropriate, MercadoFC may request reasonable information before restoring access.

Suspension or termination does not remove mandatory rights relating to transactions validly concluded before the restriction, and it does not permit MercadoFC to retain money or value that is legally due to a user without a lawful basis.

23. Platform Availability

MercadoFC aims to provide a reliable Platform but does not guarantee continuous or uninterrupted availability.

Temporary interruptions may occur because of maintenance, software updates, technical or security incidents, hosting or payment provider outages, internet failures, Electronic Arts system downtime, changes to EA SPORTS FC or Ultimate Team, or circumstances outside MercadoFC's reasonable control.

Where an interruption affects an existing paid Order, the customer's rights will be determined in accordance with the Refund & Delivery Policy and applicable law.

24. Changes to Services

MercadoFC may add, discontinue or modify Services, functionality, supported gaming platforms, available payment methods or future pricing.

Such changes apply prospectively and do not remove contractual or statutory rights relating to Orders already accepted.

MercadoFC may temporarily disable a Service where reasonably necessary because of availability, security, technical, legal or operational reasons.

25. Intellectual Property - MercadoFC

Unless otherwise stated, intellectual property created for and owned by MercadoFC or DASHPLAY SRL may include MercadoFC branding, logos, website design, source code, original graphics, written content, databases, user interface elements and original marketing materials.

Such content is protected by applicable intellectual property law.

Except where legally permitted, you may not reproduce, copy, redistribute, modify, sell, license, commercially exploit or reverse engineer MercadoFC-owned content or technology without prior permission.

No ownership rights are transferred to users merely by accessing or using the Platform.

26. Third-Party Intellectual Property

MercadoFC may refer to third-party games, platforms, products, trademarks and other intellectual property for identification and descriptive purposes.

All third-party intellectual property remains the property of its respective owner.

In particular, DASHPLAY SRL does not claim ownership of Electronic Arts, EA SPORTS, EA SPORTS FC, Ultimate Team, EA game content, EA trademarks or EA game assets.

Use of third-party names does not imply affiliation, endorsement, authorisation or sponsorship.

27. EA Enforcement and Account Risk

MercadoFC does not guarantee that use of its Services will prevent or avoid:

• EA account review, warnings, restrictions or suspension;
• Transfer Market restrictions;
• removal, adjustment or loss of in-game resources;
• changes to game or account functionality; or
• other enforcement action independently taken by Electronic Arts.

Any specific commercial guarantee expressly offered by MercadoFC applies only according to the exact conditions presented with that guarantee and cannot be interpreted as controlling or binding Electronic Arts.

General advertising or security statements must not be interpreted as a guarantee that Electronic Arts will never take action against an account.

28. Limitation of Liability

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be prohibited by applicable law.

In particular, these Terms do not limit mandatory consumer rights, liability for fraud or intentional misconduct, or any other liability that cannot legally be excluded or limited.

Subject to the above and to the maximum extent permitted by applicable law, MercadoFC is not responsible for loss caused solely by circumstances outside its reasonable control, including independent actions or failures by Electronic Arts, gaming platform operators, payment processors, banks, card issuers, internet providers or unrelated third-party services.

MercadoFC does not control and cannot guarantee the continued availability or unchanged operation of EA SPORTS FC, Ultimate Team, the Transfer Market, particular game mechanics or other third-party features.

For consumers, MercadoFC does not exclude responsibility for failure to provide an accepted Service in accordance with the contract and applicable consumer protection law.

To the maximum extent permitted by applicable law, MercadoFC is not liable for indirect or consequential loss that was not reasonably foreseeable when the relevant contract was concluded.

29. Complaints and Customer Support

If you experience a problem with MercadoFC, an Order, payout or account, please contact Customer Support at support@mercadofc.com or through the support options available on the Platform.

When contacting us about a transaction, please provide where possible:

• your Order or transaction number;
• the email associated with your MercadoFC Account;
• a clear description of the issue; and
• any relevant information reasonably required to investigate the matter.

MercadoFC will review complaints and transaction issues in accordance with these Terms, the applicable policy and mandatory consumer protection law.

Contacting MercadoFC does not prevent you from exercising any other right available under applicable law.

30. Alternative Dispute Resolution

Consumers may have access to alternative dispute resolution procedures where a dispute cannot be resolved directly with MercadoFC.

For eligible Romanian consumer disputes, alternative dispute resolution may be available through the Soluționarea Alternativă a Litigiilor (SAL) mechanism within the Romanian consumer protection authority (ANPC).

Consumers in other jurisdictions may have access to a competent consumer authority or alternative dispute resolution body in their country.

Use of an alternative dispute resolution procedure does not remove any right that cannot lawfully be waived.

31. Applicable Law and Jurisdiction

These Terms and contracts concluded with DASHPLAY SRL through MercadoFC are governed by the laws of Romania.

If you are a consumer residing in another country and MercadoFC directs its activities to that country, this choice of law does not deprive you of mandatory consumer protections that would otherwise apply to you under applicable law.

Where a dispute cannot be resolved amicably or through an applicable alternative dispute resolution process, it may be submitted to a court having jurisdiction under applicable law.

Nothing in these Terms requires a consumer to waive a mandatory right to bring proceedings before a court that has jurisdiction under applicable consumer law.

32. Language

These Terms are written in English for use on MercadoFC's international Platform.

MercadoFC may make translations available for convenience. Where a translation differs from the English version, the English version will be used as the reference version to the extent permitted by applicable law.

Nothing in this section removes any mandatory language or consumer-information right that applies in a particular jurisdiction.

33. Changes to These Terms

MercadoFC may update these Terms where reasonably necessary to reflect changes to the Platform, Services, payment infrastructure, security requirements, operational practices or applicable law.

The current version will display the date on which it was last updated.

Changes apply prospectively. Material changes will not retroactively remove contractual or statutory rights relating to transactions already accepted unless applicable law requires otherwise.

Where applicable law requires additional notice or renewed consent for a change, MercadoFC will provide it.

34. Severability, No Waiver and Entire Agreement

If any provision of these Terms is found to be invalid, unlawful or unenforceable, that provision will be limited or removed only to the extent necessary and the remaining provisions will continue to apply.

If MercadoFC does not immediately enforce a right or provision, this does not mean that the right or provision has been permanently waived.

These Terms, together with the policies expressly applicable to a transaction, form the contractual framework between the user and MercadoFC.

Applicable separate policies include:

• Refund & Delivery Policy;
• Privacy Policy;
• Cookie Policy; and
• Sell Coins Terms, where applicable.

Each separate policy governs the matters specifically assigned to it. If a mandatory rule of law provides greater protection than these Terms, the mandatory rule will prevail.

35. Company and Contact Information

MercadoFC is operated by DASHPLAY SRL, a company registered in Romania.

Registered office: Str. Tineretului, Bl. L4, Sc. A, Et. 4, Ap. 19, 080274 Giurgiu, Giurgiu County, Romania.

Trade Register Number: J2025057216004.

Tax Identification Number (CUI): 52250069.

Customer Support: support@mercadofc.com.

Additional contact and legal information is available through the MercadoFC Platform.

MercadoFC is an independent third-party service and is not affiliated with, endorsed by, sponsored by, authorised by or officially connected with Electronic Arts Inc. or EA SPORTS.