SELL COINS TERMS

1. How Sell Coins Works

The Sell Coins functionality allows eligible users to submit an offer to sell a specified quantity of FC Coins to MercadoFC.

The general process is:

• you select your gaming platform;
• you enter the quantity of FC Coins you wish to sell;
• MercadoFC displays or communicates the applicable rate and estimated payout;
• you submit the Sell Coins request;
• MercadoFC accepts, rejects or requests additional information regarding the transaction;
• after acceptance, you transfer the agreed FC Coins according to the instructions provided;
• MercadoFC verifies the quantity successfully received;
• once the full agreed transaction has been completed and verified, your payout is processed.

You must not begin transferring FC Coins until the Sell Coins transaction has been accepted and the relevant transfer instructions have been provided.

2. Sell Coins Offers

When submitting a Sell Coins request, you will be asked to provide information including, where applicable:

• gaming platform;
• quantity of FC Coins;
• relevant gaming account information;
• selected payout method;
• information required to complete the payout.

The estimated amount payable will be calculated using the rate applicable to the transaction.

Submitting a Sell Coins request does not automatically mean that MercadoFC has accepted the offer.

A Sell Coins transaction becomes accepted when MercadoFC confirms acceptance through the Platform or another official MercadoFC communication channel.

3. Rates and Quotes

Sell Coins rates may change over time due to factors including:

• market conditions;
• demand;
• available inventory;
• gaming platform;
• quantity;
• operational requirements.

The applicable rate will be displayed or communicated before the transaction is confirmed.

Once MercadoFC accepts a Sell Coins transaction, the accepted rate will apply to the quantity covered by that transaction, subject to these Terms.

A quote may have a limited validity period.

Where a validity period is displayed, the user must begin or complete the required steps within that period.

If the quote expires before the transaction begins, MercadoFC may provide a new rate based on current conditions.

We will not retroactively reduce the agreed rate for FC Coins that were correctly transferred within the conditions of an accepted transaction.

4. Transaction Instructions

After a Sell Coins transaction has been accepted, MercadoFC will provide the information or instructions required to perform the transfer.

You must follow the instructions provided for that specific transaction.

You must not:

• use instructions from an old transaction;
• transfer a different quantity without informing MercadoFC;
• intentionally interfere with the transfer process;
• provide incorrect gaming account information;
• attempt to use the same FC Coins for multiple Sell Coins transactions.

If you do not understand an instruction, you should contact Customer Support before proceeding.

5. Transfer of FC Coins

The user is responsible for transferring the agreed FC Coins according to the instructions provided for the accepted transaction.

A transaction may require one or more transfer steps.

The transaction remains In Progress until the agreed quantity has been successfully received and verified.

Depending on the quantity involved, completion may occur through multiple transfers.

You should not consider the transaction completed solely because you have performed an action on your gaming account. MercadoFC must also verify that the agreed quantity has been successfully received.

6. Verification

MercadoFC verifies each Sell Coins transaction before payout.

Verification may include confirming:

• the quantity transferred;
• completion of the required transfer steps;
• the gaming platform;
• the relevant transaction records;
• whether the transaction corresponds to the accepted Sell Coins request.

Where information is missing or a transfer cannot be verified, the transaction may remain under review until the issue is resolved.

MercadoFC may request reasonable additional information where necessary to verify the transaction.

7. When a Sell Coins Transaction Is Completed

For payout purposes, a Sell Coins transaction is considered Completed when:

• MercadoFC has received the full agreed quantity of FC Coins;
• all required transfer steps have been completed; and
• MercadoFC has verified the transaction.

The payout processing period begins after all three conditions have been satisfied.

If the transaction is completed through multiple transfers, the processing period starts after the final required transfer has been received and verified.

8. Partial Transfers

If you transfer only part of the agreed quantity, the Sell Coins transaction remains incomplete.

You may be asked to complete the remaining quantity.

If you are unable or no longer wish to complete the remaining quantity, you should contact Customer Support.

Where possible, MercadoFC may agree to close the transaction based on the quantity already successfully received and verified.

In that case, the payout will be recalculated proportionally using the rate applicable to the accepted transaction, subject to any minimum quantity or other condition clearly disclosed before the transaction was accepted.

MercadoFC will not retain verified FC Coins without either:

• completing the corresponding payout;
• including them in an agreed revised transaction; or
• otherwise resolving the situation with the user.

9. Transferring More Than the Agreed Quantity

You should not intentionally transfer more FC Coins than the quantity confirmed in your Sell Coins transaction.

If a larger quantity is transferred accidentally, you should contact Customer Support immediately.

Where MercadoFC can verify the additional quantity, we will review the transaction and provide an appropriate resolution.

Additional FC Coins will not simply be disregarded.

Where the additional quantity can be accepted by MercadoFC, the corresponding payout will be communicated and processed accordingly.

If different commercial conditions are required for a material additional quantity, MercadoFC will communicate them before treating the additional amount as a separate Sell Coins transaction.

PAYOUTS

10. Available Payout Methods

After a Sell Coins transaction has been successfully completed and verified, payout may be made using the methods available on MercadoFC.

Current payout methods may include:

• Bank Transfer
• PayPal

The available options may depend on the user's country, currency and other transaction requirements.

The payout method selected for the transaction must belong to, or be legitimately controlled by, the person entitled to receive the payout.

11. Payout Processing Time

Once the full Sell Coins transaction has been completed and verified, MercadoFC will process the payout within:

1 to 3 business days.

The 1–3 business day period begins only after MercadoFC has received and verified the complete agreed quantity.

For example, if a transaction is completed through several transfers, the payout period begins after the last required transfer has been successfully completed and verified.

"Business days" means Monday to Friday, excluding applicable public holidays.

12. Bank Transfer Payouts

If you select Bank Transfer, you must provide accurate payment information required to complete the transfer.

This may include:

• account holder name;
• IBAN or other supported bank account identifier;
• country;
• currency;
• other information reasonably required by the payment provider or bank.

You are responsible for checking this information before confirming the payout method.

MercadoFC will process the payout using the information you provide.

13. PayPal Payouts

If you select PayPal, you must provide the correct PayPal account information required to receive the payment.

You are responsible for ensuring that:

• the PayPal account exists;
• the information provided is correct;
• the account is able to receive the relevant payment.

Any additional processing, limitation or verification imposed independently by PayPal is subject to PayPal's own systems and terms.

14. Third-Party Processing Times

The 1–3 business day period refers to the period in which MercadoFC processes and initiates the payout after successful verification.

After MercadoFC has sent the payout, the recipient's:

• bank;
• PayPal;
• correspondent bank;
• payment network

may require additional time to make the funds available.

Such external processing times are outside MercadoFC's direct control.

15. Payout Fees and Currency Conversion

Where a bank, PayPal or another payment provider applies:

• receiving fees;
• transfer fees;
• intermediary bank charges;
• currency conversion fees;

those charges may be governed by the third party's own pricing and terms.

Where MercadoFC itself applies a transaction or payout fee, that fee will be clearly disclosed before the user confirms the relevant transaction.

MercadoFC will not introduce an undisclosed MercadoFC payout fee after an accepted Sell Coins transaction has been completed.

16. Incorrect Payout Information

You are responsible for providing correct payout information.

If the payout cannot be completed because the information provided is incorrect or incomplete, MercadoFC may request corrected information.

The payout may remain pending until valid information is received.

Once corrected information has been provided, MercadoFC will resume processing the payout.

If funds have already been sent to the exact account details provided by you, recovery may depend on the receiving bank, PayPal or other payment provider.

MercadoFC will provide reasonable assistance where possible, but cannot guarantee recovery of funds sent to incorrect payout information supplied by the user.

17. Payout Verification

MercadoFC may perform reasonable verification before processing a payout where necessary to:

• prevent fraud;
• protect the user's account;
• verify payout details;
• investigate unusual transaction activity;
• comply with applicable legal requirements;
• respond to security concerns.

Where additional verification is required, the user may be asked to provide information reasonably necessary to complete that verification.

MercadoFC will not request information unrelated to a legitimate verification purpose.

CANCELLATIONS AND REFUSALS

18. Cancelling a Sell Coins Request Before Acceptance

You may cancel a Sell Coins request before MercadoFC has accepted it.

If no FC Coins have been transferred, cancellation normally ends the request without further obligation.

19. Cancellation After Acceptance

If MercadoFC has accepted the transaction but you have not yet started transferring FC Coins, you should contact Customer Support as soon as possible if you wish to cancel.

Where no transfer has begun and no irreversible processing has taken place, MercadoFC may cancel the transaction.

Once FC Coins have already been transferred, the transaction cannot necessarily be treated as if it never occurred.

Any transferred quantity must first be verified and appropriately resolved.

20. Cancellation After Full Transfer

Once the full agreed quantity of FC Coins has been successfully transferred and verified, the Sell Coins transaction is considered completed.

At that point, the transaction cannot normally be cancelled solely because the user has changed their mind.

MercadoFC must instead process the agreed payout in accordance with these Terms.

21. When MercadoFC May Refuse a Sell Coins Request

Before accepting a Sell Coins request, MercadoFC may refuse it for reasons including:

• insufficient demand;
• inventory limitations;
• unsupported gaming platform;
• unsupported quantity;
• rate or market changes before acceptance;
• incomplete or incorrect information;
• security concerns;
• suspected fraudulent activity;
• technical or operational limitations;
• legal or compliance requirements.

MercadoFC is not required to accept every Sell Coins offer submitted through the Platform.

22. Refusal After Acceptance

Once MercadoFC has accepted a transaction and the user has correctly transferred the agreed FC Coins, MercadoFC will not arbitrarily refuse to pay for the verified quantity.

A payout may, however, be temporarily paused where there is a genuine reason to investigate matters such as:

• suspected fraud;
• unauthorised account activity;
• a material discrepancy in the transaction;
• duplicate transactions;
• inaccurate payout information;
• a legal or security requirement.

Where a payout is placed under review, MercadoFC will take reasonable steps to investigate and resolve the matter without undue delay.

23. Technical or Operational Failure

If a technical or operational issue occurs before any transfer has begun, MercadoFC may cancel the Sell Coins transaction.

If FC Coins have already been successfully received, MercadoFC will not use a technical failure as a reason to retain the transferred value without an appropriate payout or other agreed resolution.

USER RESPONSIBILITIES

24. Authority to Sell

By submitting a Sell Coins transaction, you confirm that:

• you are authorised to use the gaming account involved;
• you are authorised to carry out the transaction;
• the information you provide is accurate;
• you are not knowingly using a compromised or unauthorised account.

You must not submit a Sell Coins transaction involving an account or assets that you are not authorised to control.

25. Accurate Information

You are responsible for providing accurate information relating to:

• gaming platform;
• quantity;
• gaming account;
• transaction;
• bank account;
• PayPal account;
• other payout information.

Providing inaccurate information may delay or prevent completion of the transaction.

26. Cooperation

You agree to reasonably cooperate with the Sell Coins process.

This includes:

• following transaction-specific instructions;
• responding to requests necessary to complete the transaction;
• not intentionally interfering with an active transfer;
• informing Customer Support promptly if a problem occurs.

You should not perform unrelated actions that you know would prevent completion of an active Sell Coins transaction.

27. Account Security

You remain responsible for taking reasonable measures to protect your gaming account and MercadoFC account.

You should:

• use secure passwords;
• protect authentication information;
• not provide sensitive account information to unauthorised third parties;
• notify MercadoFC if you suspect that information relevant to an active transaction has been compromised.

Personal information provided to MercadoFC is handled in accordance with our Privacy Policy.

28. Taxes

You are responsible for determining whether receiving money through Sell Coins creates any personal tax, reporting or other financial obligation in your country.

MercadoFC does not provide individual tax advice.

Where MercadoFC is legally required to collect, retain or report information relating to a transaction, we may do so in accordance with applicable law and our Privacy Policy.

MERCADOFC RESPONSIBILITIES

29. Our Responsibilities

For accepted Sell Coins transactions, MercadoFC will:

• communicate the applicable rate;
• provide the required transaction instructions;
• verify FC Coins received;
• maintain a record of the transaction;
• calculate the corresponding payout;
• process an eligible payout within the timeframe described in these Terms;
• provide reasonable support where a transaction problem occurs.

MercadoFC will not knowingly retain successfully received and verified FC Coins without providing the corresponding agreed value or another lawful and agreed resolution.

GENERAL

30. Fraud or Abuse

MercadoFC may investigate Sell Coins transactions where there are reasonable indications of:

• fraud;
• account compromise;
• unauthorised activity;
• false information;
• manipulation of MercadoFC systems;
• duplicate claims;
• other serious abuse.

A genuine verification or fraud investigation may temporarily delay a payout.

This provision does not allow MercadoFC to withhold a legitimate payout indefinitely without a reasonable basis.

31. Transaction Records

MercadoFC may retain appropriate transaction records showing:

• the Sell Coins request;
• accepted quantity;
• applicable rate;
• verification status;
• amount successfully received;
• payout amount;
• payout status;
• transaction timestamps.

Personal data contained in these records is processed in accordance with our Privacy Policy.

32. Changes to Sell Coins Terms

MercadoFC may update these Sell Coins Terms for future transactions.

Any updated version will display its effective date.

Changes made after a Sell Coins transaction has already been accepted will not retroactively change the agreed rate or other material commercial terms of that transaction unless:

• both parties agree; or
• a change is required by applicable law.

33. Relationship With General Terms

These Sell Coins Terms apply specifically to Sell Coins transactions.

The general MercadoFC Terms & Conditions continue to apply to matters not specifically addressed here.

If there is a conflict relating specifically to the operation of a Sell Coins transaction, these Sell Coins Terms will apply to that matter, subject to mandatory applicable law.

34. Support

If you have a question or problem regarding a Sell Coins transaction, contact MercadoFC Customer Support using the contact information displayed on the Platform.

Where possible, include your Sell Coins transaction ID so that we can identify the transaction.

Full company information is available in our Terms & Conditions.